Leading equestrian official resigns from London 2012

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The Marriage Debate is Not About Discrimination? - Kids4biz

The political issue of Marriage is always debated, often heatedly, as one of discrimination. The problem lies in the dual meaning of the word ?discrimination,? one meaning that ALWAYS divides, the other that has the potential to unite.

The definition commonly used in the Marriage debate is as follows:

?treatment or consideration of, or making a distinction in favor of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit?

In the context of this definition of discrimination, an acceptable resolution among opposing camps is highly improbable.

However, another definition of the word discrimination is

?the power of making fine distinctions; discriminating judgment?

Using this definition, it?s possible for the Marriage debate to head in a different direction, one that holds a higher probability for resolution among opposing camps in this author?s respectful opinion. Here?s why.

On Amazon, the book ?Men are from Mars and Women are from Venus? is described as ?the most famous relationship book ever published.? Amazon goes on to say, ?this phenomenal book has helped men and women realize how different they can be in their communication styles, their emotional needs, and their modes of behavior?and offers the secrets of communicating without conflicts, allowing couples to give intimacy every chance to grow.?

Since men and women are so profoundly different, an intimate relationship between a man and a women will also be profoundly different than an intimate relationship between a man and a man and one between a woman and a woman.

It is because of these profound differences, that discrimination, in the positive sense, should be applied to each relationship. Each relationship deserves to be formed and celebrated by its own special and sacred institution with its own special name. While all are civil unions, deserving of equal civil rights, Marriage, is the name that designates the special and sacred institution between a man and a woman. Marriage connotes a relationship that transcends what is captured in the words civil union.

An intimate relationship between a man and man will be characterized by different communication styles, emotional needs, and modes of behavior. Like Marriage, the relationship also transcends what is captured in the words civil union, however because it profoundly different, it deserves its own designation, its own name. Out of respect for those who commit to a male-male bond, the relationship should not be subsumed by or associated with the institution of Marriage. It should not be called a Marriage, a same-sex-union or a gay-Marriage. Rather, the community of those who form such a relationship should choose their own special, sacred, institutional name.

Finally, along the same line of reasoning, the special relationship between a woman and a woman also transcends the words civil union, is different than Marriage and deserves its own special, sacred, institutional name.

When man-woman, man-man and woman-woman relationships are discussed in this context, a solution is possible. There is no longer divisiveness based on gender discrimination. Rather, all sides are honored for their uniqueness through their separate institutions, and their civil rights are equally recognized and protected. Each group can then focus on their primary mission, the lifelong commitment to a sacred union between adults who love each other.

Side Note: Congressman Rohrabacher (CA 46) had the vision and courage to submit Congressional Resolution H.RES.422 regarding the ?Superiority of Capitalism as an economic model.? Capitalism, by definition a system of voluntary mutually beneficial exchange, is a system characterized by the absence of force and the pervasiveness of persuasion. ?The Rohrabacher Rule? can be read at this link. If you support the ideas presented in this bill, please click this link to email ANY Representative, asking them to join Congressman Rohrabacher by Co-Sponsoring this resolution.

I invite you to follow me on Twitter @kids4biz

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Nano-Syringe Delivers Combination, Targeted Brain Cancer Therapy

(Science Daily) Nanomedicine researchers at the Methodist Neurological Institute and Rice University have developed a way to selectively kill brain cancer cells by using a tiny syringe to deliver a combination of chemotherapy drugs directly into the cells?

"Without our nano-delivery system, we know that current drug delivery would be highly toxic to patients if we tried to deliver all three of these drugs at once," said David Baskin, M.D? "But delivered in combination using these nano-syringes, our research demonstrated extreme lethality, with at least a three-fold increase in the number of dead cancer cells following treatment. The nano-syringes selectively deliver these drugs only to cancer cells, and appear not to be toxic to normal neurons and other non-cancerous brain cells."

[Click the title, above, to post a comment.]

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Top 10 Customer Service Trends for 2012 | Business 2 Community

The evolution of customer service is being shaped by changing trends in business, consumers, and the evolution of technology. Its influence as a strategic differentiator continues to grow. In fact, 86% of companies say customer experience is a top strategic priority.

A more competitive business environment means that customers do not hesitate to switch providers because of poor service. Companies have to respond to these emerging trends just to stay in the game.

How will customer service continue to evolve in 2012?

1. Mobile

Customers are doing more with their mobile phones than ever before. There are more than 5.9 billion mobile subscribers today, over 87% of the world?s population. The convenience and availability of mobile devices, combined with integration into Twitter and Facebook is generating a huge demand for mobile services.

Businesses are responding to this demand by providing mobile customers with an array of service options. Telus? Mobile Customer Self Service? offering is just one example of this trend that we forecast will continue to grow exponentially.

2. Social Media

Social media is changing the customer service industry. It is easier than ever for customers to complain about a company and have their voices heard by millions through social media channels such as Twitter, Yelp, and Facebook. Surprisingly, only 29% of Twitter complaints were responded to by companies, despite the fact that 83% of complainants liked it when the offending company responds.

This shows that businesses are slower to adapt to emerging communication channels than consumers. More and more organizations are looking to establish effective customer service on social media channels, a trend we expect to continue. This is transforming avenues such as Twitter from one-way customer-venting channels into two-way customer service resolution channels.

3. Community-Based Service

Online customer communities such as message boards are a win-win for both companies and their customers. The combined number of support personnel (customers) and their knowledge is usually more than what a business can offer. Customers get their issues resolved promptly by their peers, resulting in fast service. Businesses save a lot of money by having to hire fewer customer service representatives.

The growing popularity of community support software providers such as Parature and GetSatisfaction are indicative of this trend. In fact, these companies now offer a joint solution that offer organizations the ability to reap more benefits from online community-powered support than ever before.

4. The Cloud

Cloud-based customer service offerings are gaining more consideration from industry professionals. According to Kate Leggett at Forrester Research, ?In 2012, many first-time customer service technology buyers will look first at a SaaS solution to see if this approach can meet their needs.?

Gartner Research predicts that at least 75% of customer-focused call centers will use a form of the cloud in their call centers in 2013. The cost savings and ease of management provided by the cloud are the primary reason for its growth.

5. Customer Feedback

The best way for companies to improve service is to ask their customers how. Customer feedback channels continue to grow at an astounding rate and include YouTube, Twitter, Facebook, Hellopeter.com, and GripeVine, just to name a few. The ability to collect and analyze feedback across all of these channels becomes a powerful source of information for the companies that are able to implement this strategy.

Unfortunately, customers adopt these channels much faster than businesses, so we can expect an ongoing game of cat and mouse to occur. Best-in-class providers will be able to aggregate and analyze customer feedback across diverse channels and use them to both empower their agents and take appropriate action to improve the quality of their service. The proliferation of new social media channels has made it much more difficult for businesses to collect and make sense of this data.

6. Insourcing

Many North American organizations have outsourced their customer service operations overseas over the past few decades. Why? To cut costs. This has caused the quality of service to suffer, leading to customer churn. It has also angered North American customers who view outsourcing what used to be American jobs as borderline traitorous, especially with the economic situation they are in.

We foresee this trend reversing for two reasons. Firstly, companies are feeling the negative impact outsourcing has on their customer service. While they?re able to cut costs, the quality of customer service takes a nosedive. Acquiring new customers to replace those lost from poor service is a costly and daunting endeavor.

For example, in December 2011, as a result of an agreement with its unions, US Airways announced it is bringing 400 customer service jobs previously outsourced to Manila back to centers in North Carolina. AT&T recently decided to bring back 5,000 customer service jobs back to the U.S as a result of its merger with T-Mobile.

Furthermore, in an effort to encourage insourcing, an anti-outsourcing bill targeting call centers was recently introduced in congress. This trend should be a win for customers, the economy, and businesses who implement it correctly.

7. Voice of Customer (VOC)

More companies are implementing VOC programs for their proven ability to positively impact the customer experience. Companies collect feedback to help them make improvements across their organization. The growth in VOC is driven by its benefits such as better customer loyalty and retention.

Despite the increased adoption of VOC, many organizations are still not reaping its full value. Aligning the right people and processes for maximum impact remains a challenge. Taking action on the customer feedback that is collected is another hurdle most companies face. As the VOC trend increases, getting it right remains a challenge.

8. Video

We predict video will be increasingly used to provide customer service and support in 2012. With approximately 70% of global online consumers watching online video, consumers have an alternative way to stay informed.

A well put-together video makes information easier and faster to understand and share. This is why people first flock to video tutorials before reading a manual, asking help on forums, or reaching out to an agent. Video as a cost-effective channel successfully empowers customers to resolve their own issues, ultimately deflecting calls from the call center.

Want to read about all 10 trends? Download the full report below!

---

TOP 10 CUSTOMER SERVICE TRENDS FOR 2012

DOWNLOAD THE FREE 6 PAGE REPORT!

Author: Omar Zaibak???? Omar Zaibak on the Web Omar Zaibak on LinkedIn

Omar Zaibak is the Marketing Manager for Fonolo and runs the?call center blog?for customer service, contact center, and customer experience professionals.??Fonolo?s cloud-based call center solutions provide companies with visual dialing and virtual queuing services, improving customer satisfaction and lowering call center costs. Callers simply click on the phone menu? View?full?profile

Source: http://www.business2community.com/customer-experience/top-10-customer-service-trends-for-2012-0152616

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Information about Team Building Training as well as its Advantages ...

Th? concept ?f performing ?n a team ?? a concept th?t ???r? human being uses ??? th? way through th??r whole lives; ?t school, ?t headquarters, ?n sports ?n? ?n th??r individual lives ?? well. Learning t? team up ?? really very beneficial f?r ??? ?? ?t teaches ??? t? trust ?n? th? way t? b? trustworthy f?r others ?? well. A perfect way t? develop th?? particular quality ?? through team buislding instruction ?r activities.

Team Building Activities ?r? th? m??t bendable activities th?t ?r? implemented n?t ?n?? ?n business area b?t ?n ???r? field ?f life. A??? ?t ?? n?t ?n?? used f?r th? knowledge, enjoyment, developing m??t ??k??? reasoning, analytical abilities ?n? visual abilities, b?t ?t helps ?n individual t? develop ideal qualities ??k? leadership skills, communication skills, listening skills, time management, trust amongst th? co-workers, respect f?r contemporaries ?n? ??k?.

A ??rf??t?? organized tseam building exercise w??? perk up ???r confidence ?n fruitful manner ?? well ?? pull together coworkers m?? b? ?n sports, society ?r company events. Team building exercises instruction ?r activity ?? a h??? project ?n? requires lots ?f preparation ?r games t? ?t?rt ?n enjoyable ?? well ?? pleasurable environment f?r children, employees ?r f?r a community. Here ?r? different types ?f activities ?r? conducted such ?? team day activities th?t w??? last ?n?? f?r a day ?r th? ?th?r activities wh??h w??? take ????? f?r ?n entire weekend.

B?t organizing a successful event f?r a children ?r a corporate firm w??? need lots ?f time ?n? ???????nt team building suggestions th?t w??? indeed h??? ?n m?k?n? a perfect team building quality. If ??? ?r? searching beneficial~effective team builwding th???ht? th?n ?? w?th regard t? online way. Online ??? w??? ??t h??? collection ?f sites wh??h w??? give ??? ?m???n? ?n? exciting team enhancement activities suggestions f?r ???. A??? ??? ??n b?? various tools f?r building ???r exercise ?n?r???b?? ?n? f????n?t?n? one.

Learning t? work w?th others ?? really very useful f?r ??? ?? ?t teaches ??? t? trust ?n? h?w t? b? reliable f?r others t??. A perfect method t? develop th?? quality ?? thru team buildwing training ?r events.

Team Building Activities ?r? th? m??t versatile activities th?t ?r? implemented n?t ?n?? ?n business field b?t ?n ???r? field ?f life. It ?? ???? n?t ?n?? taken f?r th? understanding, enjoyment, developing m??t ??k??? th???ht, analytical abilities ?n? visible abilities, b?t ?t helps ?n individual t? develop perfect qualities ??k? leadership skills, communication abilities, listening skills, time management, believe ?n amongst th? co-workers, respect f?r competitors ?n? ??k?.

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Source: http://documa.org/business/information-about-team-building-training-as-well-as-its-advantages/

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Five Strategies that Ensure a Change-the-Business ADM Model ...

Posted By Steven Hall on February 8, 2012 | Application Quality

While cost savings remains a top priority for global Application Development and Maintenance (ADM) organizations, businesses are also increasingly looking to shift from a ?Run the Business? model to a ?Change the Business? (CtB) perspective, whereby ADM resources are focused on enabling transformational enterprise-wide initiatives, rather than merely supporting the status quo and reacting to small enhancements.

The demands associated with a CtB approach, however, can increase the risk of higher defect rates and maintenance costs, as well as poor documentation and weak standards around performance and process measures.

Here are five key strategies to ensuring that a CtB ADM model is implemented with optimal efficiency.

1. Separate and manage service categories. Delineation of the major categories of ADM is essential to efficient management. As the old adage goes, you can?t manage what you can?t measure ? it is imperative for organizations to understand their application support costs.? Specifically, you need to define three main categories ? Maintenance, Minor Enhancement, and Project-Based Work ? and manage costs of each of those categories separately. The reason is that cost drivers and performance indicators vary by category, so different actions and priorities may be required for each.
2. Align the retained organization with the strategy. Many ADM organizations fall into the trap of focusing on what they can do, rather than what the business needs. For a CtB strategy, that?s a recipe for disaster. Key roles and attributes to help ensure that ADM activity stays on track include liaisons whose specific role is to coordinate between business and IT leaders; program/project managers to oversee large programs; client-driven architecture; ongoing business analysis to understand and communicate business needs; service delivery managers; and business subject matter experts to work with developers and testers.
3. Define end-to-end Service Level Agreements. Multi-supplier environments are the norm in today?s outsourcing environment.? The multi-supplier environment provides significant advantages to clients, but also introduces complexities when trying to govern a large outsourcing arrangement or manage a large software development program.? Service Level Agreements are an effective way to incent the right behaviors in a multi-supplier environment, but they must be built to address the entire project lifecycle and clearly aligned with the responsibilities of the suppliers.
4. Embrace process excellence. Service Levels and quality goals are often aligned with process maturity ? and more mature organizations can be contractually obligated to deliver higher quality code.? Since process adherence drives repeatability and productivity improvements, service providers should be incented to operate at CMMi Level 3 or higher, and to commit to productivity improvements.? Conduct on-going operational assessments to ensure process adherence.
5. Use Key Performance Indicators (KPIs) and dashboards. Gauge performance on an ongoing basis with tools such as an Earned Value Analysis (EVA) that includes a schedule and cost performance index.? To stay on top of defects, employ other quality metrics such as:

• Defect injection and probability statistics for software quality
• Structural Quality tools and techniques to validate the longer term supportability of the code
• Regression testing, defect detection, and effective test coverage ratios to validate the functional quality of the deliverables

Editor?s Note: On February 16^th, at 11 a.m. Eastern, Steve Hall will be the featured guest speaker on a webinar hosted by CAST Software on the topic of aligning vendor SLAs with long-term value. ?The discussion will focus on risk mitigation and value enhancement from vendor relationships. Key points will include:

• Building healthier and transparent relationships with vendors based on practical, meaningful metrics
• Avoiding vendor lock-in by making sure your applications can be easily transferred and quickly understood from one team or vendor to another
• Improving production support activities by focusing on application quality
• Aligning metrics between vendor management and project managers

To register now for this free, online webinar, please click here.

?

Tags: ADM, Application Development, application maintenance, performance, Service Level Agreements, SLAs, software maintenance

Posted by Steven Hall

Guest Blogger Steven Hall is a Partner with ISG and leads their Manufacturing/Telecom Vertical, Cloud Computing Business Unit and the ADM Service Line. His experience includes all aspects of the outsourcing advisory space, including IT Sourcing Strategy, Application Development Maintenance (ADM), Service Level Agreements (SLAs), IT Governance, offshore delivery, project management and implementation of various software development methodologies. Find ISG at http://www.isg-one.com/.

Source: http://blog.castsoftware.com/top-5-adm-success-factors/

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IPhone Insurance Travel Guide: The Big Apple's Perfect Flavored ...

iphone insurance

In finding your way in a mega metropolis, the iPhone?s navigation capabilities make it simpler for the wary visitor. Considering that no person can master a new spot or a new environment right away, it is normal to get lost in a place that?s not familiar, especially in a humongous city. As we all know, the Apple iPhone is an amazing tool that can assist you to the exact area within the shortest time possible or even in the nearest path available.

If it?s your first time in ?The City That Never Sleeps?, it is important to carry your iPhone with you all the time especially when you are starting to have yourself acquainted with each and every block, road, corner and landmark. Besides the elegance and the variety of the city by itself, The Big Apple is known for its home-grown and international coffee roasteries. Therefore, if you?re a beginner to the place, and also at the same time, you can?t refuse the scent and taste of the best flavored coffee in town, then, it could be an incredible thought to have a taste of New York?s greatest coffee.

Thus, if this is what you?re planning in mind, then the iPhone 4 is your perfect good friend. When searching for the closest roastery within your location or when you are eager to have got a mug of coffee in another store, then, you got to have the application, ?New York?s Best Coffee? app in your Apple iPhone.

The iPhone 4 is an excellent direction-finder specifically for the new residents and guests of New York. That is why the Apple iPhone is much more than just a mobile phone, it is also an all-around gizmo that contains unlimited functions and capabilities. The iPhone?s first-rate characteristics and its somewhat endless applications are its greatest assets. That?s the reason why it makes perfect sense to provide the best protection available from all of life?s unpleasant situations. It?s no wonder why getting an iPhone insurance is the best choice.

The good news is that, it?s not too late to possess your iPhone 4 covered, just in case when it does not have one yet. Owning an iPhone insurance coverage is one of the latest forms of protection right now.

In fact, if you are a resident of the United Kingdom, and you?ve got an uninsured iPhone along with you, you can now acquire Britain?s first class iPhone insurance service for only an inexpensive premium. This insurance plan isn?t just light for the budget, when it comes to coverage, it?s totally extensive. Cheers to its worldwide protection and extended warranty riders, your Apple iPhone is completely covered anywhere you bring it with you and enjoying it for a longer period of time. In addition, it doesn?t count which iPhone unit you own. If it?s purchased as a first-hand model within the UK, it is completely eligible.

So, always be a step ahead. Smart individuals make smart choices. Have your own Apple iPhone covered as well today. -?iphonesx5luTqHiMan

Tagged as: i phone insurance, insurance for iphone, insure iphone, iphone insurance

Source: http://rochestereats.net/other-food-drink/iphone-insurance-travel-guide-the-big-apples-perfect-flavored-coffee-roasteries-on-iphone/

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